Home Warranty Platform Features

Security's Not Sexy, But It Has To Come First

Our platform uses a fully configurable, role-based permission system. All data is end-to-end encrypted, everywhere. All data is stored with encryption-at-rest. The Marilyn App is hosted on our zero-trust SaaS platform or in your own Azure tenant. We support multiple single-sign-on platforms. Additional encryption and security is applied to any confidential or Personally Identifiable Information (PII), of which you can configure the level of sensitivity.

All AI features are opt-in, and if you choose to do so, we create a separate AI instance that is only accessible to you and your users.

Full Policy Lifecycle Administration

Accept new policies from anywhere - your customer support and sales staff, outside Agents (Buying, Selling, or Escrow), or even directly from Homeowners through one of our user-focused portals. Our responsive platform looks amazing on a desktop PC, a mobile phone, and everything in between. Our API also lets you easily accept policies from your vendors and partners.

Renew, cancel, or change coverage on a policy. Add or remove policy members. You configure the restrictions around who can do what and when. Policies can be on auto-payment plans and renew automatically based on criteria of your choosing.

Build YOUR Coverages YOUR Way

Our platform adapts to your business model, not the other way around. You can fully customize your policy coverages, pricing, excluded conditions and incident/payment limits through an intuitive GUI, using almost any data point from the platform -- geography (zip code, county, state), type and size of home, claims costs to-date on the policy, how many times the policy has been renewed, and more.

Accept, Reject, Manage & Dispatch Claims

Claims come in through one of our portals by your employees, policy-holders, or agents. They're also sent by SMS or email, and our AI reads the details and engages the claimant in a conversation for any missing info before automatically creating the claim, or placing it for review by a live person. All AI conversations are attached to the claim for later review.

Manage your service technician profiles in our platform, and you can dispatch work requests directly through email, SMS, or a third-party dispatch platform you're using. We'll find the closest technician to the property that services the appliance and brand, or provide you with a list that you can choose from.

Work authorization requests are submitted by the service technician through their web portal, or by SMS or email with our AI engaging them in a conversation for repair or replace details. The details are analyzed in realtime by our claims engine and an approval or rejection (complete or partial) is provided immediately against your configured coverages for the policy. All AI conversations are attached to the claim for later review.

Optimized for Users

Each pixel of the user experience has been thoroughly analyzed over and over to provide all users with an unparalleled ease-of-use:

• Responsive web portals that look amazing on all device sizes
• Separate portals for your Employees, Policy-Holders/Property Managers, Buying/Selling/Escrow Agents, and Service Technicians

Intelligent Business Analytics

Lots of canned reports for you to run, or you can build and optionally distribute your own. Export to PDF, CSV, Excel, and more.

Our AI is trained on your sales and claims history to provide intelligent analytics for such things as:

• Higher/lower failure rates among specific brands or models of appliances
• What-if scenarios for pricing and coverage changes
• Identifying worrying sales or claims trends

Integrations & Automations

You have access to our extensive integrations API through which you can make data updates or trigger business processes:

• Export all or a subset of your policy, claims, dispatch, etc. data to Excel, CSV, JSON, XML, or flat text files
• Almost every function available through the User Interface is also available through an API
• Automate business processes and aspects of the user experience; e.g. when sending a phone call to a call center agent, trigger an API that loads the policy on the agent's screen

Credit/Debit Cards, EFT Transfers Accepted

Accept credit and debit card payments, as well as EFT transfers, for policy premium payments, claims deductible payments, and more.